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❓ Frequently Asked Questions

Okayji FAQ — All Your Questions Answered in One Place

Whether it's registration, deposits, bonuses, gaming, withdrawals, or security — you'll find the answers here. Search below or select a category to get started.

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Chat with our support team in Bangla. Average response time is just 2 minutes — available 24/7.

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For complex issues, email [email protected] with a detailed description. You'll receive a full resolution within 24 hours.

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Click on the topic tabs below — registration, deposits, bonuses, and gaming are each organized in their own separate sections.

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Log in to the okayji mobile app and contact support directly from within the app. You'll receive a response via push notification.

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All support conversations are completely confidential and secure. Your personal information is never shared with any third party.

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Account & Registration 8 Questions

on the registration page and enter your name, mobile number, email, and password. Verify with the OTP sent to your phone. The whole process takes just 2 minutes — and it's completely free.

No. Only one account is permitted per person. If multiple accounts are detected, all of them will be suspended and any balance may be forfeited.

okayji is strictly for users aged 18 and above. You must provide your correct date of birth during registration, and your age will be verified through KYC before any withdrawal can be processed.

KYC (Know Your Customer) is the identity verification process. Before your first withdrawal, send clear photos of both sides of your national ID or passport to support. Verification is typically completed within 2–24 hours.

Go to Account Settings and select "Close Account", or send a request to [email protected]. Make sure to withdraw any remaining balance before closing your account.

Changing your email or mobile number requires assistance from support. Name changes are possible after KYC verification. Other details such as your address can be updated directly from Account Settings.

Wait 30 seconds and click "Resend". Make sure your mobile number is correct. If there's a network issue, try restarting your phone. If the problem persists, contact [email protected].

You're automatically enrolled in the VIP program from the moment you register. Points accumulate with every bet you place. Progress through Bronze → Silver → Gold → Platinum → Diamond tiers — the higher your tier, the greater your cashback and rewards.
Login & Security 7 questions

on the login page Click the "Forgot Password?" link. Enter your registered mobile number and an OTP will be sent to you. Use the OTP to set a new password. The entire process takes less than 3 minutes.

Go to Account Settings → Security → Enable 2FA. You'll receive a code on your mobile with every login. This significantly improves the security of your account. 2FA is strongly recommended for players who wager large amounts.

Multiple failed login attempts will temporarily lock your account. Wait 30 minutes and try again, or reset your password immediately. If the issue persists, contact support.

Yes, you can be logged in on multiple devices at the same time. A security verification may be triggered when logging in from a new device. Always remember to log out after using someone else's device.

Change your password immediately and enable 2FA. End all active sessions (Settings → Security → Session Management). Report the incident to [email protected] — we will investigate.

Go to the "OTP Login" tab on the login page. Enter your mobile number and click "Send OTP". Enter the 6-digit code sent to your phone. The code is valid for 5 minutes. This is the easiest option if you've forgotten your password.

For security purposes, okayji automatically logs you out after 30 minutes of inactivity. Checking the "Remember Me" option will extend this period. If your browser is blocking cookies, you may be logged out repeatedly — make sure to allow cookies.
Deposits & Payments 8 Questions

Log In → Deposit Go to the page → select a payment method (bKash / Nagad / Rocket / Upay) → enter the amount → complete the payment by following the on-screen instructions. Your balance will be credited in under 30 seconds.

The minimum deposit is just ৳100. Limits may vary by payment method. The maximum deposit is generally ৳50,000 per day — higher for VIP members.

Your balance is usually credited in under 30 seconds. If it hasn't arrived within 5 minutes, take a screenshot of the transaction and contact support right away. Network issues may cause delays, but funds are never lost.

okayji currently accepts bKash, Nagad, Rocket, and Upay. Bank transfers and card payments are coming soon. Mobile banking is the fastest and most convenient option.

okayji does not charge any deposit fees. Every amount you send goes directly to your balance. Mobile banking services may deduct their own transaction fees — this is outside our control.

Go to Account Settings → Responsible Gaming → Deposit Limit. Set a daily, weekly, or monthly limit. Lowering your limit takes effect immediately, but increasing it requires a 7-day waiting period. Use this feature to support responsible gaming habits.

Contact support immediately and send a screenshot of the transaction. okayji only accepts deposits to designated payment numbers — copying that number correctly will prevent this issue. Please read the instructions on the deposit page carefully.

Bonuses are usually credited within 5 minutes of your deposit. If not, click the "Claim Bonus" button in your dashboard. If it still doesn't appear, let us know via live chat and it will be added manually. Note that bonuses won't be applied if you have promo opt-out enabled.
Withdrawal 6 Questions

Most withdrawals are completed within 15 minutes to 2 hours. During peak times, it may take up to 24 hours. Your first withdrawal may be delayed if KYC verification is not yet complete.

The minimum withdrawal is ৳500. The daily maximum is ৳20,000 for standard members, with higher limits for VIP Gold and above. All bonus wagering requirements must be met before withdrawing.

Common reasons include: incomplete KYC, unmet bonus wagering requirements, an incorrect mobile number, or exceeding your daily limit. You'll be notified of the reason via email or app notification. Resolve the issue and resubmit your request.

To withdraw a bonus, you must first wager a specified amount — this is the wagering requirement. For example, a ৳1,000 bonus with a 10× wagering requirement means you need to place ৳10,000 in bets before the bonus can be withdrawn. You can track your progress on the dashboard.

If a withdrawal has been pending for more than 24 hours, contact live chat and provide your transaction ID. The support team will process it manually. Minor delays may occur on public holidays.

okayji does not charge any withdrawal fees. However, mobile banking services may apply their own charges. Withdrawal fees are fully waived for VIP Platinum and Diamond members.
Bonuses & Promotions 7 questions

On your first deposit, you'll receive a 100% welcome bonus (up to ৳5,000) + 50 free spins. Registering through the app gives you an additional app bonus. Full terms and conditions Terms & Conditions page.

Simply log in to okayji every day to automatically receive your daily bonus. Log in for 7 consecutive days and you'll earn a special weekly reward. Bonus amounts increase based on your VIP level.

Each week, you'll receive cashback as a percentage of your net losses. Bronze members get 5%, Silver 7%, Gold 10%, Platinum 15%, and Diamond 20%. Cashback is credited automatically every Monday.

Free spins are valid on select In slots games Yes, you can use them — the specific games eligible for an offer are usually listed alongside it. Check the "Bonus" section in your dashboard to see your available free spins. Make sure to use them before they expire.

okayji regularly offers promo codes. Keep email notifications enabled. Enter the code in the "Promo Code" field during registration or deposit. Even without a promo code, you'll still receive all standard bonuses.

Go to Account Settings → Responsible Gaming → Enable "Bonus Opt-Out". Once activated, you will no longer receive bonus offers and automatic deposit bonuses will be disabled. This is a responsible gaming tool.

Yes! With okayji's referral program, simply share your referral link or code with a friend and have them sign up. Once they make their first deposit, you'll receive a bonus. Find your link under the "Refer" section in your dashboard.
Gaming 6 Questions

We currently offer 500+ games — including 300+ slots, 100+ Live Casino titles, table games, bingo, and Sports Betting. New games are added every week. To browse all games, in the Game Lobby here.

Refresh your browser. Check your internet connection. Clear your browser's cache and cookies. Try a different browser. For better performance, download the mobile app — it runs smoother than the web version.

Live Casino features real human dealers via real-time video streaming. Blackjack, roulette, baccarat, Dragon Tiger — it's all there. A stable internet connection is required — at least 4 Mbps.

We offer 30+ sports, including cricket, football, kabaddi, tennis, and basketball. Live betting is available for major tournaments such as the IPL, World Cup, and Premier League. in the Betting section View details.

Bingo Go to the page, enter a room, purchase a ticket, and wait. Match the numbers as they are called. Once you complete the required pattern, click the "Bingo!" button. Buying multiple tickets increases your chances of winning.

okayji's servers record every game session. If you get disconnected, simply log back in and the game will resume from where you left off (depending on the specific game). If anything seems off, contact support.
Mobile App 5 Questions

Download Page Download the APK file directly from there. Separate versions are available for Android and iOS. The installation guide is included on the page.

Close the app and reopen it. Restart your phone. Check for any available app updates. Clear the cache (Settings → Apps → okayji → Clear Cache). If the problem persists, contact support with details.

Yes, the app includes everything available on the website — plus a few extras. App-exclusive bonuses, push notifications, and faster game loading are all available on the app.

On Android, you'll need to allow installation from unknown sources: go to Settings → Security → enable "Unknown Sources". Then install the APK file. If you run into any issues, of the download page View the step-by-step guide.

When you open the app, you'll automatically be notified if an update is available. Tap the "Update" button and On the download page you'll be taken there. Download the new APK and install it over the existing one — your data will not be lost.
Responsible Gaming 5 Questions

Account Settings → Responsible Gaming → Self-Exclusion. Choose 6 months, 1 year, or permanent. Contact support and it will be activated within 2 hours.

A cooling-off period is a temporary gaming break lasting 1 to 42 days, during which you won't be able to log in to your account. To activate it, go to Settings → Responsible Gaming → Cooling-Off. Use this feature whenever you need a mental break.

our Responsible Gaming A detailed guide is available on the page. You can also reach out to support directly. For professional help, we recommend consulting a mental health specialist.

Contact [email protected] as a third party. You may request that a self-exclusion be applied to a family member's account. Proof of relationship must be verified through KYC.

Always log out of your okayji account when not using your device. Never share your password with anyone. Use parental control software on devices accessible to children. If you notice anything suspicious, contact support immediately.

Want to learn more?

On this FAQ page okayjiWe've compiled the most frequently asked questions about okayji. We're continuously adding new questions so you can quickly find answers to any issue. If you can't find what you're looking for here, reach out to us directly through the contact options below.

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Report any urgent account security concerns immediately.

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